The impact of online planning: better outcomes

In the evolving landscape of urban development and heritage conservation, the role of online public comments has become increasingly significant. Recent research and interviews with both community members and property developers have shed light on the complex dynamics at play.

The power of digital engagement

Online platforms have democratised the planning process, allowing for broader public participation. This shift has been particularly impactful in heritage conservation efforts, where local knowledge can be invaluable. Community members appreciate the ease of submitting comments electronically, feeling more empowered to voice their concerns and share insights about the intangible aspects of local heritage.

Challenges for developers

However, property developers report that this increased engagement comes with its own set of challenges:

1. Volume and Processing: The sheer number of online comments can be overwhelming, requiring significant time and resources to process.
2. Impact on Timelines: When objections lead to planning committee referrals, developers face increased holding costs that can impact project viability.
3. Quality of Objections: Developers note that many online comments express simple dislike without reference to material planning considerations.

Community perspectives

From the community’s viewpoint, online engagement offers several benefits:

1. Broader Participation: More voices can be heard, potentially leading to better-informed decisions.
2. Preservation of Intangible Heritage: Local knowledge about the cultural significance of sites can be shared more easily.
3. Increased Transparency: The public can more readily track and engage with the planning process.

Finding common ground

Both developers and community members agree on certain aspects:

1. Need for Education: There’s a shared recognition that clearer guidance on what constitutes valid planning objections would be beneficial.
2. Importance of Local Input: Near-neighbour comments are seen as particularly valuable, given their direct stake in the developments.
3. Balancing Act: Both sides acknowledge the need to find a balance between public input and efficient development processes.

Moving forward

To address these challenges and capitalise on the benefits of online engagement, several recommendations emerge:

1. Weighted Systems: Implement processes that give appropriate weight to objections based on relevance and proximity.
2. Improved Filtering: Develop more sophisticated methods for categorising and processing online comments.
3. Enhanced Dialogue: Encourage more direct communication between developers and community members to address concerns proactively.
4. Focus on Material Considerations: Educate the public on how to frame objections in terms of relevant planning issues.

The goal remains to create developments that respect and enhance our heritage while meeting contemporary needs. By refining our approach to online engagement, we can ensure that all voices are heard and considered, leading to more sustainable and community-oriented outcomes in heritage development projects.